FAGBE FUNKE RACHAEL

Successfully onboarded and managed a diverse portfolio of agents and merchants, significantly expanding market reach for Firstmonie products.

Monitored and analyzed agent and merchant performance metrics to optimize sales strategies and identify growth opportunities.

Developed and delivered comprehensive physical and virtual training programs, enhancing agent product knowledge and sales effectiveness.

Conducted daily field visits to agents and merchants, fostering strong relationships and providing critical on-site support.

Orchestrated targeted market storm initiatives to engage high-value agents and merchants, boosting brand visibility and sales volume.

Developed and implemented effective market strategies that contributed to achieving and exceeding sales targets.

Provided critical feedback on customer service processes, contributing to enhanced operational efficiency and customer satisfaction.

Resolved agent complaints efficiently across multiple communication channels, ensuring high levels of agent satisfaction and retention.

Conducted proactive onboarding calls to ensure agent satisfaction and successful integration into the Firstmonie network.

Managed and monitored terminal inventory and agent accounts, ensuring operational efficiency and compliance.

Drove sales of various digital products, including online banking solutions, contributing to the bank's digital transformation goals.

Formulated and executed targeted marketing strategies to attract new customers and drive business growth for the branch.

Conducted thorough market research to identify and assess potential loan customers, supporting strategic loan portfolio expansion.

Analyzed customer financial needs and objectives to ensure responsible and aligned loan disbursements.

Facilitated the seamless opening of various account types (Savings, Corporate, Current) for new and existing clients.

Managed the disbursement of corporate loans, ensuring strict adherence to financial policies and procedures.

Maintained consistent engagement with customers through regular visitations and account monitoring, ensuring portfolio health.

Conducted effective physical and virtual meetings with customers to address inquiries and provide tailored financial guidance.

Proactively monitored loan performance to ensure timely repayments and minimize default rates, safeguarding bank assets.

Delivered engaging lessons across various subjects to primary school pupils.

Assessed and monitored student performance, providing constructive feedback and tailored support to enhance learning outcomes.

Assisted lead teachers in delivering mathematics curriculum and supporting student learning.